Privacy Policy

Last updated: October 16, 2024

1. Introduction

Welcome to PaddleH2O (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://paddleh2o.co.uk (the “Site”) or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. Information We Collect

We collect information that you provide directly to us when you use our Site, particularly through our contact form. This information may include:

First and last name
Email address
Phone number
Message contents

We also collect certain information automatically when you visit our Site, including:

Cookies and Usage Data: We use cookies to keep team members and staff logged in. For more information on how we use cookies, please see the “Cookies” section below.
Analytics Data: We use AnalyticsWP (https://analyticswp.com) to collect anonymous usage data. This data is anonymized and cannot be traced back to individual visitors.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our Site
To notify you about changes to our Site or services
To allow you to participate in interactive features when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Site and services
To monitor the usage of our Site
To detect, prevent and address technical issues

4. Disclosure of Your Information

We may disclose your personal information in the following situations:

To comply with a legal obligation
To protect and defend our rights or property
To prevent or investigate possible wrongdoing in connection with the Site
To protect the personal safety of users of the Site or the public
To protect against legal liability

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Cookies

Cookies are files with a small amount of data which may include an anonymous unique identifier. We use functional cookies to keep team members and staff logged in to our WordPress site. By using our Site, you consent to our use of cookies in accordance with this policy.

7. Analytics

We use AnalyticsWP, a web analytics service that provides us with information about how our Site is used. The data collected by AnalyticsWP is anonymized and cannot be traced back to individual visitors. This helps us understand how visitors interact with our Site without identifying specific individuals.

8. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access, update or delete the information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information provided in the “Contact Us” section.

9. Security of Your Personal Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: 07919 345 785